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Frequently Asked Questions (FAQs)


We have compiled a list of frequently asked questions related to school hours and procedures and a myriad of other topics. We appreciate your questions and concerns you have with regard to your child’s education.

The answers provided are based on our most commonly asked questions.


Attendance and Punctuality

1) What are the school hours for students?

Students are expected to assemble by 7.30 a.m. Students who arrived after 7.30 a.m. will be considered late for school.

School dismissal is at 1.50 p.m. However, there are special occasions where students may be dismissed earlier on a school day. These special occasions are listed under “Calendar” on the school website.


2) What do I do if I need to pick up my child earlier than the official dismissal time to attend to some family or urgent matters?

For student’s safety, parents or the authorised adult needs to fill the ‘Early Dismissal Form” at the General Office before the child is allowed to leave the school.


3) Can I take my child on holiday during term time, for example, after the examinations?

The answer is ‘No’.

Parents should avoid taking their child out of school during term time.


Recess, Lunch and Healthy Bites (Snack breaks)

1) What are the timings for the various breaks in the school?

Recess

Time and duration for the different recesses are reflected in the student’s timetable.

Duration for each recess is 35 minutes for the three recesses by consortium.

Lunch

Students staying for enrichment/remedial in the afternoon will take their lunch in the school canteen.

Snack breaks

Snack breaks are short 10-minute breaks to allow students to have quick bites in the classroom.

Timing for the 10-minute Healthy Bites (snack breaks) for the different consortiums are:

Primary 1- Primary 2: 12.20 p.m. – 12.30 p.m.

Primary 3- Primary 4: 9.15 a.m. – 9.25 a.m.

Primary 5- Primary 6: 12.50 p.m. – 1 p.m.


School Vendors

1) Where can I get the contact information for School Bookshop/Uniform Supplier/Bus Services and Student Care Centre?

For Contact information of school vendors, look under “About Us - Our Service Providers” on the school website.


Health, Safety and Well-Being Matters

1) What happens when my child is unwell?  

If your child is unwell, we suggest that you take your child to the doctor instead of sending him/her to school. Allow your child to have sufficient rest and to recover fully before sending him/her to school.


2) Can my child wear jewellery in school?

Students are not allowed to wear jewellery in school as jewellery can cause unnecessary accidents.

However, girls may wear simple and plain gold/silver studs. Boys are not allowed to have their ears pierced.

All religious ornaments, if worn, should not be visible to others.


3) Can I park in the school?

For students’ safety, visitors are not allowed to park in the school car park. Visitors are to park at the public car parks near the school.


Academic and Examination Matters

1) My child is involved in the enrichment/remedial programme in the afternoon. Where can I get a copy of the schedule?

For detailed schedule on afternoon programmes such as enrichment/remedial, look under “Communications” on the school website.


2) I would like to know the examination dates in advance. Where can I find them?

Examination schedules are uploaded onto the school website at the beginning of each Semester. Examination dates can be found under “Communications – Calendar” on the school website.


3) Will my child be awarded zero marks if he/she is absent from school on an examination day?

A student who is absent on an examination day needs to be covered by a medical certificate or a written letter with valid reason (such as bereavement or critical illness in the family) needs to be submitted to the school by the parent.

No marks will be awarded for the paper if there is no official document submitted to explain the absence of the child.

Please note that the total components within a subject taken by the student must meet at least 70% validity in order for the entire paper to be prorated.


Parent-School Communication

1)  How does the school communicate with parents?

School leaders (SL) hold SL Tea Sessions with parents of students from the different levels. Slides for the different sessions can be found under “Communications – Rivervale Connects” on the school website.

In addition, the school’s communication bulletin, Rivervale Connects, is uploaded on Thursdays in Week 1 and Week 6 of every term.

Parents are updated on termly programmes and events via “Communications - Rivervale Connects” on the school website.


2)  What should I do if I have a concern with regard to my child?  

Parents/guardians are encouraged to contact the teachers directly via email to talk to the teachers about their concerns. All staff and their email addresses can be found under “About Us – Staff” on the school website.


3)  How can I sign up as a Parent Volunteer?

Information on Parent Volunteers can be found under “Stakeholders – Parent Volunteers” on the school website. 


4)  Does the school has a School Counsellor? How can he/she be contacted?

The contact information for Ms Yap Chwee Pheng, Senior School Counsellor, can be found under “About Us – Staff” on our school website. 


5)  I have some feedback and would like to surface them to the school. What do I do?

Parents or the public can give online feedback to the school via the Feedback Form found under “Communications – Feedback” on the school website.


If you still have a particular question that has not been answered, please call or email us at:

Telephone: 6388 7450

Email: rivervale_ps@moe.edu.sg